Shipping & Delivery Policy
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person because of you providing us with inaccurate or incomplete information.
- Order processing - Once your order is finalised including label and/or container preferences and payment is made, your products will be shipped within 1 to 14 working days depending on your order size. (For order over 1000 units we may need additional 1 to 14 working days for goods to be dispatched)
- Shipping: We will ship your order during snap cosmetics normal business hours to the address specified in the order. The Goods ordered will be delivered using our company’s shipping method (third-party shipping carriers).
- Shipping Costs: You will be required to pay delivery charges in addition to the price for the goods you purchase. Shipping costs are calculated based on the weight and destination of your order.
- Shipping rates: calculated live and displayed at checkout. For orders exceeding 22kg or international shipments, we'll send you a personalized shipping quote after an order is placed. Alternatively, you're welcome to arrange your own shipping or pick up for these orders.
- Delivery Times: Delivery times are estimates of third-party delivery carriers and my very. We are not responsible for delays caused by shipping carriers or other unforeseen circumstances.
Upon delivery of Goods, you are responsible to:
- Examine the delivery for shortage, damaged or faulty Products which shall be immediately noted on the delivery receipt to be countersigned by the carrier.
- Notify Snap Cosmetics in writing, with photo proof of any delivery, shortage, damaged or faulty Products within 48 hours.
- Check that the packing slip was provided and meet the product specifications. Store the Goods as per Snap Cosmetics’ attached guidelines or recommendations.